Job Description
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Join the Micra Breadalbane Team – Customer Service Officer
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At Micra Breadalbane, we pride ourselves on delivering high-quality automotive repairs—from minor touch-ups to major structural work. As an OEM-certified repairer for brands including Tesla, BMW, Jaguar, Land Rover, Subaru, and Volkswagen, we consistently meet the highest standards in precision and workmanship.
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Our expert team of 25 specialists operates in a modern workshop equipped with cutting-edge tools, including:
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4 Car-O-Liner benches with state-of-the-art computerised measuring systems
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Car-O-Liner spot welders and MIG welders
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3 spray booths and multiple preparation bays featuring advanced infrared technology
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We offer a safe, friendly, and supportive environment, along with ongoing training, excellent on-site facilities (including a lunchroom with a scenic view), and ample parking.
The Role: Customer Service Officern
We're looking for a Customer Service Officer to join our dedicated team. This is a fantastic opportunity for someone who enjoys delivering exceptional customer experiences and working in a collaborative, rapid-paced environment.
Key
Responsibilities:n
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Ensure a welcoming and customer-friendly environment
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Greet customers upon arrival
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Keep customers updated throughout the repair process, including estimated completion times
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Follow up to ensure customer satisfaction with our service
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Manage communication via phone and email
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Assist with inventory management (parts, paint, consumables, etc.)
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Liaise with insurance providers regarding claims and repair updates
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About You:n
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Previous experience in a customer service role
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Professional, approachable, and confident in building strong relationships
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Proficient in computer systems and communication tools
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Excellent written and verbal communication skills
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Strong organisational skills and ability to meet tight deadlines
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A team player who works effectively with others
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What We Offer:n
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Reward and recognition programs
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Ongoing training and career development opportunities
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Referral bonuses for bringing new talent into the team
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Staff discounts on parts and tools
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Supplied uniforms
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Access to 24/7 professional counselling for you and your immediate family
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We understand that flexible working arrangements are important and are open to discussing options for this role or others across our organisation.
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At AMA Group, we believe it's our people who drive our success. We celebrate individual strengths, foster diversity, and provide opportunities for growth—empowering our team to build meaningful and rewarding careers.
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We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and identities.
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Ready to take the next step in your career?
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Apply now or call us for a confidential chat on ************.
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📌 Customer Service Officer (Tasmania)
🏢 Ama Group
📍 Tasmania