Job Description
Key facts n
Location: Cambridge, Ontario
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Engagement: Full-time
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Salary: Competitive, commensurate with experience
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Visa: Open to candidates with valid work authorization in Canada
What you'll do n
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Serve as the first point of contact for customers seeking parts for their vehicles, providing knowledgeable and friendly assistance.
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Accurately identify parts and accessories needed for various vehicle makes and models using parts catalogs and electronic systems.
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Process customer orders and ensure timely delivery of parts to the service department or directly to customers.
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Maintain an organized inventory of parts, ensuring that stock levels are adequate to meet customer demand.
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Collaborate with service technicians to determine parts requirements for repairs and maintenance tasks.
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Handle customer inquiries and resolve any issues related to parts orders or availability in a professional manner.
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Assist in the management of returns and exchanges of parts, ensuring compliance with company policies.
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Stay updated on new products, industry trends, and changes in vehicle technology to provide informed recommendations to customers.
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Participate in training sessions and workshops to enhance your knowledge and skills related to automotive parts and customer service.
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Maintain a clean and organized workspace, adhering to safety and operational standards.
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Utilize computer systems to track inventory, process orders, and manage customer information efficiently.
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Contribute to a positive team environment by collaborating with colleagues and supporting each other in achieving departmental goals.
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Requirements n
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High school diploma or equivalent; additional automotive training or certification is a plus.
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A minimum of 2 years of experience in a parts department or similar role within the automotive industry.
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Strong knowledge of automotive parts and systems, with the ability to identify components accurately.




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Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
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Proficiency in using computer systems and software related to inventory management and parts ordering.
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Ability to work in a fast-paced environment and manage multiple tasks effectively.
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Strong attention to detail and organizational skills to maintain accurate records and inventory levels.
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A valid driver's license and a clean driving record are required.
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Flexibility to work various shifts, including weekends and holidays, as needed.
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Nice to have n
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Experience with specific automotive brands or manufacturers is advantageous.
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Familiarity with automotive repair processes and terminology will be beneficial.
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Previous experience in a retail or customer service role outside of the automotive industry can be an asset.
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Bilingual candidates are encouraged to apply, as this can enhance communication with a diverse customer base.
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Skills & tools n
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Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
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Proficient in Microsoft Office Suite and other relevant software applications for managing inventory and customer data.
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Familiarity with automotive parts databases and electronic parts catalogs.
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Ability to learn new software and systems quickly to adapt to changing technologies in the automotive industry.
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Strong teamwork skills to collaborate effectively with colleagues and contribute to a positive work setting.
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Practical notes n
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This position is based in Cambridge, Ontario, and requires the ability to work full-time hours.
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Candidates must have valid work authorization in Canada.
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The role may involve physical tasks, including lifting and moving parts, so candidates should be prepared for some physical activity.
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Opportunities for professional development and training may be available to enhance your skills and career growth within the company.
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📌 Parts Advisor - Cambridge (Western Australia)
🏢 401auto
📍 Western Australia