392 Upper Roma St, Brisbane City QLD ****, Australia
At YHA Australia, we provide affordable, quality accommodation with purpose.
We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
As a
Certified B Corp
organisation, YHA is committed to responsible business practices that benefit people and the planet.
What sets us apart?
We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
Of course our Brisbane property is one of the most iconic within the network, recognised for its modern facilities, vibrant atmosphere, and prime location overlooking the city.
The property
YHA Brisbane City
is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world.
This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre.
Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.
About the role
Our Brisbane YHA team is looking for a full time Duty Manager (internally referred to as Shift Manager).
As a key team member,



you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests.
In this hands‐on leadership role, you will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day‐to‐day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.
What you'll get to do
Promote a friendly and welcoming atmosphere that reflects YHA's values and mission
Oversee daily operations including check‐ins and check‐outs, group movements, activities and events, food and beverage operations, and cleanliness inspections
Provide hands‐on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
Ensure incidents are reported in a timely manner and in line with company procedures
Act as the first point of contact in emergency situations, following established protocols and standard operating procedures
What are we looking for
A positive and proactive leader who enjoys supporting and motivating a team
Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role




Strong communication and problem‐solving skills with a guest‐focused approach
Ability to work in a fast‐paced environment and remain calm under pressure
First Aid, CPR and RSA Certification are highly regarded
Availability for rotating 7‐day roster with most shifts 7a m‐3pm and 3pm‐11pm and occasional overnight shifts from 11pm – 7am
Applicants must have full working rights in Australia; Working Holiday Visas will not be considered for this role.
Our Values
Our values are at the heart of our organisation and the foundation of our culture.
They are our compass, guiding our decisions and actions.
Collaborate, listen and connect
Care for people and planet
Create positive experiences
Always evolving
What's in it for you
Travel Perks:Free stays across our network – because we love travel as much as our members do!
Team Adventures:Opportunities to visit other locations for team building and training
Discounts:Access to benefits at various stores and across the YHA network
Growth:Professional development and career opportunities throughout YHA
Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
Wellbeing Support:For you and your immediate family through our Employee Assistance Program
Referral Program:Know someone great?
We reward successful candidate referrals
Screening Questions
Please confirm if you are an Australian or New Zealand Citizen or Permanent Resident ?
If not a Citizen or Permanent Resident, please confirm what visa you currently hold?
Do you have a Responsible Service of Alcohol (RSA)?
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