HSI is seeking a Customer Support Specialist to be the first point of contact for customers using the Donesafe platform in Melbourne.
You will manage high-volume support cases, troubleshoot issues, and guide users through platform features across email, phone and chat.
With 1–2 years of SaaS support experience, you'll communicate clearly, resolve problems efficiently, and collaborate with product teams to improve customer outcomes while maintaining service levels and data protection standards.
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