OMEGA - The timekeeper of human achievement.
Since ****, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation.
Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings.
Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.
The Opportunity
As a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs.
Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.
Delivering the OMEGA Experience
Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.
Deliver exceptional service to clients throughout their after-sales journey
Assess service and warranty needs and recommend appropriate solutions
Conduct timepiece diagnostics and prepare estimates for required work
Perform quick service and bracelet interventions in line with OMEGA standards
Complete ultrasonic cleaning of cases and bracelets
Build strong client relationships and maintain accurate client records
Support stock management and boutique operations
Contribute to the achievement of boutique sales targets through exceptional service
Develop comprehensive knowledge of OMEGA's heritage, collections and watchmaking expertise
Participate in ongoing training and product education to continuously develop your technical and product knowledge
About you
You are passionate about OMEGA and take pride in delivering exceptional service with precision and attention to detail.
You combine solid technical aptitude with excellent client service skills and enjoy developing your expertise within the world of luxury watches.
Previous experience in the watch industry, luxury retail or a comparable technical field
Strong technical aptitude, dexterity and exceptional attention to detail
Excellent communication, organisational and problem-solving skills
Strong analytical ability and a methodical approach to your work
Good computer literacy and time management skills
A passion for luxury watches and a commitment to developing your technical knowledge
Impeccable grooming and presentation
Full-time availability, including weekends and peak trading periods
Why Join OMEGA?
Attractive performance-based incentive opportunities
Generous employee discounts across Swatch Group brands
Extensive learning and development opportunities, including access to global product and brand training
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