Great Lakes Hospital for Animals | Belmont, Michigan
Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community.
We are looking for a
Client Service Representative
who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment.
Our CSRs are an important part of the care team.
They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital.
Full-time and part-time opportunities are available.
What You'll Do
Welcome clients and patients to the hospital
Answer phones, texts, and other client communications
Schedule appointments and help clients determine appropriate next steps
Coordinate communication between clients and the medical team
Check clients in and out
Process payments and review invoices
Maintain accurate client and patient information
Help manage appointment flow throughout the day
Communicate prescription, refill, and follow-up requests
Support clients during emotional or difficult situations
Educate clients about hospital services, policies, and resources
Work closely with veterinarians, technicians, assistants, and fellow CSRs
What We're Looking For
You may be a great fit if you:
Have a genuine desire to help people and their pets
Communicate clearly, warmly, and professionally
Stay organized while managing multiple priorities
Are comfortable with a busy phone system and frequent client communication
Remain calm and helpful when clients are worried or frustrated
Pay attention to details and follow through
Work well as part of a team
Take ownership of your work
Believe excellent service means looking for ways to help
Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus.
Schedule
Great Lakes Hospital for Animals is open Monday through Saturday.
Full-time team members typically enjoy a
four-day work week
.
Schedules may include a combination of daytime and evening shifts, with Saturdays typically scheduled only
once every 3–4 weeks
.
Hospital hours:




Monday–Thursday: 8:00 AM–8:00 PM
Friday: 8:00 AM–6:00 PM
Saturday: 8:00 AM–1:00 PM
Both full-time and part-time schedules will be considered.
What We Offer
Competitive hourly wage
Eligibility for periodic bonuses
Medical, dental, and vision insurance for eligible team members
401(k)
Health Savings Account
Paid time off
Four-day workweek for full-time team members
Come Grow With Us
Great Lakes Hospital for Animals has been caring for pets and families in our community for decades, and we are excited about what comes next.
As we grow and expand our footprint in the area, we are looking for team members who want to grow with us.
If you enjoy helping people, value teamwork, and want your work to make a difference,
we would love to meet you.
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care.
With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.
Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.
Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose
: Give pets and the people who love them more quality years together
Mission
: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values
: Care Deeply,



Do What's Right, One Team, Own It, Shape What's Next
One NVA: Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward.
Here's what to expect when interacting with us:
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at ******.
Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
The team can provide more information about compensation and benefits for your specific location during the process.
For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Chance Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-*****-Ljbffr

📌 Pet Care Client Concierge — Four‐Day Week (Western Australia)
🏢 National Veterinary Associates (NVA)
📍 Western Australia