The Surveillance Operator is responsible for monitoring, recording, and reporting all casino and property activity to ensure compliance with gaming legislation, internal controls, and venue policies.
This role plays a critical part in protecting Lasseters' gaming licence, assets, staff, and guests.
The Surveillance Operator maintains constant vigilance across gaming areas, public spaces, and back-of-house operations, identifying irregular activity, supporting investigations, and ensuring operational integrity at all times.
I have these skills:
High integrity and discretion
Strong observational and analytical skills
Calm and composed under pressure
Excellent attention to detail
Strong focus and sustained concentration
WHAT - Experience and competency I have
AQF Certificate II or III in Security Operations OR
At least 1 year of relevant experience OR
Professional and confidential communication
Robust work ethic
Ability to remain objective and impartial
Cultural awareness
At least 3 years of relevant experience in lieu of formal qualifications
Ability to obtain and maintain a Casino Operatives Licence
RSA and RSG (or ability to obtain)
Experience in surveillance, security, gaming operations, or compliance environments
Preferable strong understanding of casino operations (EG, Table Games, TAB, Keno)
Preferable knowledge of gaming legislation and internal controls
Ability to interpret procedures and identify irregularities
Experience writing detailed and accurate reports
Competency with CCTV systems and surveillance software
Strong time-management and organisational skills
Ability to work across a 24/7 roster including nights, weekends and public holidays
Professional presentation and always conduct
WHY - I do what I do
To protect Lasseters' gaming licence and operational integrity
To detect and prevent fraud, theft, and regulatory breaches
To ensure compliance with gaming legislation and internal controls




To provide evidence and documentation for investigations
To support a safe and secure environment for staff and guests
PO Box ****, Alice Springs, NT **** Australia
P ***************
Alice Springs Casino Operations Pty Ltd ABN **************
Surveillance Operator
Responsible to Surveillance Manager
HOW – Key Responsibilities
Surveillance Monitoring
Monitor all gaming areas including Electronic Gaming, Table Games, TAB and Keno
Observe patron and staff behaviour for irregular or suspicious activity
Ensure compliance with gaming rules, procedures, and internal controls
Conduct routine surveillance audits as directed
Incident Detection & Investigation
Identify potential fraud, theft, collusion, or procedural breaches
Review and extract CCTV footage when required
Support investigations in coordination with Gaming Management and Security
Escalate concerns promptly to the Surveillance Manager or Gaming Manager
Reporting & Documentation
Maintain accurate logs of observations and incidents
Prepare detailed written reports in line with regulatory requirements
Provide video evidence and documentation as requested
Maintain confidentiality and data security at all times
Compliance & Risk Management
Ensure surveillance operations meet all regulatory and licensing obligations
Support audits and regulatory inspections
Assist with internal control reviews and compliance assessments
Team Collaboration
Liaise with Security, Gaming Supervisors, and Management
Maintain strict confidentiality regarding surveillance operations
Contribute to a professional and cooperative working environment
We Value – Our People, Our Team
Staff benefits, health club, 25% discount on food and beverages across Lasseters Operations
Meals provided while you are on eligible shifts.
Uniforms are provided and laundered.
Professional development, training, and career advancement
IHG Employee Benefits Program Membership
Staff & family social events
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📌 Surveillance Operator (Alice Springs)
🏢 Crowne Plaza Alice Springs Lasseters
📍 Alice Springs