Lead Customer Excellence.
Drive Quality Outcomes.
Build Strong Teams.
Metricon Homes, is a leading multi award winning new home builder, committed to recruiting outstanding and skilled sales individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Metricon is seeking an experienced and customer focused Service & Warranty Manager to lead the delivery of outstanding post construction warranty services.
This leadership role will oversee warranty operations, contractor performance, customer satisfaction, team development, and continuous improvement initiatives to ensure exceptional homeowner experiences and efficient business outcomes.
As a key leader, you'll work closely with internal stakeholders, contractors and customers to deliver timely resolutions, manage warranty costs and maintain Metricon's reputation for quality and service.
This role can be based in either Bendigo or Shepparton.
Reporting to the Area Building Manager, your responsibilities will include:
Lead, coach and develop the Regional North Service and Warranty team to achieve business objectives
Ensure outstanding customer service and timely resolution of warranty requests
Manage rectification works to meet quality, budget and timeframe expectations
Oversee contractor and supplier performance, capability and compliance
Monitor warranty costs and identify opportunities to improve efficiencies
Manage customer complaints and dispute resolution processes
Prepare and analyse operational and performance reporting




Build solid relationships with internal stakeholders and external partners
Drive continuous improvement initiatives across warranty operations; and
Promote a strong safety culture and ensure compliance with company policies and regulations.
Metricon will offer you:
$$$ + Car + Fuel Card + Mobile
Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
Opportunity to lead a critical customer facing function
Work with a respected industry leader
Influence customer experience and operational excellence
Supportive team culture focused on development and continuous improvement; and
Competitive salary package and career development opportunities
The successful candidate will have:
Extensive experience within residential construction, home warranty, maintenance, or customer service operations
Robust leadership experience managing teams and contractors
Exceptional communication, stakeholder management, and conflict resolution skills
Sound knowledge of Australian building standards, codes, regulations, and tolerances
Excellent organisational and project management capabilities
Strong commercial acumen with a focus on quality, cost control, and customer satisfaction; and
Advanced Microsoft Office skills and the ability to manage multiple priorities in a fast-paced environment
Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the chance to lead a critical function within the customer journey.
Metricon Homes complete mandatory medical and national police checks on all successful applicants.
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📌 Service & Warranty Manager (Victoria)
🏢 Metricon
📍 Victoria