About the role

The position offered is 4 to 5 days a week, flexible hours, based in Kenmore, Brisbane. We sell dental and surgical devices and are looking for a passionate Customer Service specialist to join our small but welcoming team. Training is provided and all applicants are welcome; experience in the dental industry is a plus. All customer facing experience including retail or hospitality considered. There is prospect for advancement to team leader for the right candidate. Ultimately, a successful Customer Service Specialist will ensure the effective and smooth operation of our customer service platform.

Key responsibilities
Shared responsibility for our busy customer service platform
Answering email and phone queries and liaising with our manufacturer
Assisting customers with troubleshooting virtually or in person
Helping to adjust and fit products for existing customers and undertaking simple repairs




Sending and coordinating postage and inventory for replacement items as needed; coordinating postage for faulty items to return to supplier and quoting customers
Other duties from time to time as required, including administrative cover

About you
Essential – a passion for customer service
Experience within the optical or dental industry highly regarded
Practical technical skills or interests in repairs a plus
Excellent time management skills and the ability to prioritise work and work independently
Attention to detail, flexibility and problem-solving skills
Excellent written and verbal communication skills
Past experience with CRM systems/leadership experience a plus

About us

Byron Medical is a quick-growing medical and dental device company with our head office in Kenmore, Brisbane. We provide a great and supportive team and work environment, with excellent opportunities for learning and advancement.

📌 Customer Service Specialist Dental Devices Full/part Time Kenmore
🏢 Byron Medical
📍 Kenmore