Job Description

As a Reservations Agent, you’ll be one of the first points of contact for many of our guests. From the first enquiry through to confirming their stay, you’ll create a warm, personalised booking experience while confidently finding opportunities to enhance the guest experience and maximise revenue.

What you'll be doing
Manage all incoming reservation enquiries across phone and email, providing warm, professional and personalised service.
Build genuine connections with guests, offering knowledgeable recommendations and identifying prospects to upsell and maximise revenue.
Accurately create and maintain reservations and guest profiles in Opera Cloud, including preferences, special requests and booking details.
Maintain robust knowledge of our rooms, rates, packages, promotions, hotel facilities and local area.
Monitor the hotel’s general inbox,



actioning and transferring enquiries to the appropriate departments while ensuring exceptional service, communication and follow-through.
Communicate guest requests and important information clearly across departments to ensure a seamless guest journey.
Work closely with Front Office, Sales and other hotel teams, identifying and communicating relevant sales leads.
Ensure rates, availability and booking information are accurate and in line with hotel guidelines.
Stay up to date with hotel communications, promotions and the Accor Live Limitless (ALL) loyalty programme.
Bring the Accor values and Heartist principles to life through every interaction, while supporting a positive and cooperative team environment.

📌 Reservations Agent Full Time Sydney (Australia)
🏢 M GALLERY
📍 Australia