Garrett Hospitality Pty Ltd ATF Rottnest Hotel Trust No.1 and Rottnest Hotel Trust No.2 TAS Hotel Rottnest and Samphire Rottnest

Samphire Rottnest is seeking an experienced Hotel Duty Manager to join our team at one of Western Australia's most unique and sought-after destinations.

As a Hotel Duty Manager, you will play a key role in overseeing the day-to-day operations of the hotel, ensuring exceptional service standards are maintained across all areas. Embracing the island lifestyle, you will support and inspire the team while delivering unforgettable experiences for our guests from arrival through to departure.

Responsibilities:
Ensure smooth daily hotel operations, including guest services, staffing, and financial procedures.
Ensure Front Office policies and procedure manuals are complete and kept up to date at all times.
Interpreting annual budgets and forecasting, to optimise hotel revenue streams.
Ensure room rate discounts and complimentary upgrades are administered and approved according to the internal policy.
Coordinate with Housekeeping, Maintenance, Food & Beverage, Reservations and other departments to keep the guest journey seamless.
Personally oversee VIP arrivals, special occasions,



repeat guests and complex requirements where leadership attention adds value.
Provide guests with the Rottnest island tourism information, and arrange tours and transportation to the island, and within the island.
Handle guest inquiries, feedback and escalations with professionalism
Monitor hotel security and safety procedures, ensuring compliance with WH&S; standards and effective incident management.

Skills and Experience:
At least three years' experience in luxury hospitality, with a minimum of one year in a supervisory or duty management role.
Confident leadership of a small team, with a coaching style that lifts standards
Solid operational judgement and composure under pressure
Sound knowledge of front office systems, revenue basics, cash handling and end-of-day procedures

Salary between $79,499 & $85,000 per annum + superannuation.

Please Note: We would like to take this chance to thank all applicants for their interest. Only those considered for an interview will be contacted directly.

Pay: $79,499.00 – $85,000.00 per year

Work Location: In person

📌 Hotel Duty Manager Rottnest Island
🏢 Hotel Rottnest and Samphire Rottnest
📍 Rottnest Island