Senior Support Lead

Melbourne City, Victoria

Job Summary

The Release Lead is responsible for planning, scheduling, coordinating, and controlling the build, test, and deployment of releases across multiple applications and environments. This role ensures that releases are delivered on time, with high quality, and with minimal impact to business operations, while adhering to ITIL-based release and change management processes.

Key Responsibilities

Managing planning and scheduling of releases for multiple applications under supply chain domain.• Working with Business and QA team to plan the effort estimation for upcoming releases.Coordinating with stake holders, managing the risks, and resolving the issues.• Managing the end-to-end lifecycles of the releases including preparing environments for development, QA, and user acceptance testing.• Identifying issues, risks and perks of existing and proposed solutions and outlining business impacts.• Managing multiple environments (on-prem and cloud) for allocation patching and other application related activities.• Running the retro meetings with Operations, QA,



development team to establish consistent release management process.Maintain and manage the KPI to ensure no deviation or miss the KPI’s planned as per SoW.

Skill Requirements

Solid understanding of Release Management, Change Management (ITIL) Experience with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, etc.)Knowledge of version control systems (Git, SVN)Familiarity with cloud platforms (Azure, AWS)Understanding of DevOps practices and Agile methodologies Functional Skills Robust planning, coordination, and organizational skillsAbility to manage multiple releases simultaneouslyExcellent problem-solving and risk management capabilities Soft Skills Effective stakeholder management and communicationLeadership and decision-making abilityHigh attention to detail and accountability

Other Requirements

KPIs / Success Metrics On-time release delivery (%)Release success rate / defect leakageDeployment downtime / service impactChange success rateStakeholder satisfaction Preferred Qualifications ITIL Foundation/Intermediate CertificationExperience in retail, supply chain, or enterprise applications (e.g., WMS, SAP, Manhattan)

📌 Senior Support Lead Melbourne
🏢 HCLTech
📍 Melbourne