ABOUT THE ORGANISATION

A highly regarded Investment Group requires a Skilled IT Services Manager with a flair for client service and stakeholder engagement.

ABOUT THE ROLE
Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors
Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.
Monitor and report on service performance, ensuring agreed SLAs, KPIs and customer experience standards are achieved.
Ensure operational readiness and documentation for current offices, systems and strategic business initiatives.
Oversee service governance with a clear view of forecasting, commercial commitments, contract obligations and delivery risk
Ensure seamless transfer of project deliverables into operations, ensuring adequate documentation,



policy, procedure and training materials are captured
Coordinating between technical teams, business stakeholders and third-party vendors

ABOUT YOU
Proven experience in a high performing environment in an IT Services Management function with ability to collaborate effectively with an MSP
Highly organised with robust attention to detail including a personable and explicit communication style
Extensive experience in IT Operations, Infrastructure or Service Management within a complex environment
Proven experience leading and developing global technology teams and managing distributed service delivery
Excellent analytical, problem-solving and decision-making capabilities.

📌 It Services Manager New South Wales (Australia)
🏢 Mane Consulting
📍 Australia