Love helping people, enjoy sales and want to build a genuine career in travel? Join the Mackay team where our story began in 1986 and learn to turn customer ideas into carefully planned holidays.

What you’ll do
Welcome and assist customers in store, by phone and by email.
Learn how to understand travel needs, budgets and priorities.
Research flights, accommodation, tours, cruises and travel insurance.
Progress from reception and sales support into supervised itinerary planning and bookings.
Prepare accurate customer records, documents and supplier communications.
Work towards individual and team sales and service goals.

What you’ll bring
Customer service, retail, hospitality, administration or sales experience.
Warm communication and confidence speaking with customers.
Solid attention to detail, organisation and willingness to learn.
A positive response to goals, feedback and coaching.
Availability for a full time five-day roster, including rostered Saturdays.





Previous travel-consulting or booking-system experience is not required.

What you’ll receive
A personalised training plan and step-by-step development pathway.
Helloworld Training Academy, supplier and destination training.
Regular mentoring and practical, supervised customer experience.
Potential travel vouchers, supplier discounts, famils and educational opportunities, subject to eligibility and availability.
Career development within an established multi-location team.

Our training pathway introduces customer service, systems, destinations and sales before supervised enquiries, with continued skills development across the first year.

Ready to sell the world? Apply with your résumé and a short cover letter telling us why travel and customer service appeal to you.

📌 Trainee Travel Consultant – Sell The World! Mackay
🏢 Helloworld
📍 Mackay