Company Description

We're looking for a Senior Medical Secretary to join the specialist gynaecology practice of an established fertility specialist. It's a small, close team that puts patients first. Many patients arrive anxious, going through fertility treatment, or facing complex care, so how they're treated matters as much as the care itself

This is a senior, hands-on role. You'll be the Practice Principal's right hand and keep the practice running smoothly day to day. You'll own the work from start to finish, spot problems before they happen, and act without waiting to be asked.

Being senior doesn't mean stepping back from the front desk. Some days you'll run surgical bookings and billing. Other days you'll be on the phones, preparing rooms or reprocessing instruments. This role suits someone who enjoys that mix.

What You'll Do
Provide senior secretarial support to the Practice Principal, including correspondence, documents, follow-up and liaison with hospitals, specialists, pathology, imaging and Genea
Manage the Practice Principal's diary across consulting, surgery and fertility commitments, and plan ahead when things change
Run the surgical pathway from booking to post-op follow-up, including quotes, informed financial consent, theatre coordination and hospital paperwork




Prepare surgical quotes (known-gap, GapCover, private and uninsured), process Medicare/Eclipse and health fund claims, and follow up outstanding accounts
Oversee reception, referrals, appointments and inbox workflows, stepping in personally when needed
Coordinate the daily work of reception and casual staff, giving guidance and flagging coverage gaps early
Handle routine patient complaints with care, and escalate clinical or reliable matters
Reset consulting rooms, handle specimens, and clean and sterilise instruments following infection control procedures (training provided)

Qualifications
Senior medical secretary experience in a specialist practice or similar healthcare setting
Experience with surgical administration, quotes, informed financial consent and Medicare/Eclipse (or the ability to learn these quickly)
Solid medical terminology, with Genie and Microsoft 365 skills (or the ability to pick them up fast)
Excellent judgement, with a transparent sense of what you can resolve yourself and what needs escalating
Calm, discreet and genuinely kind with patients who are anxious or distressed
A doer who is comfortable leading a small team while still rolling up your sleeves

📌 Senior Medical Secretary Glen Iris
🏢 Genea
📍 Glen Iris