People First Bank seeks an experienced disputes investigator to lead complex card dispute investigations, protecting members and shaping fraud support. You will own cases end-to-end, drawing on financial crimes expertise to determine fair outcomes and recover funds.
Based in Australia with versatile hybrid work, you will mentor junior investigators, apply ePayments Code and scheme rules, and influence decisions within delegated authority while maintaining member empathy and objectivity.
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📌 Senior Card Fraud & Dispute Investigator Adelaide
🏢 People First Bank
📍 Adelaide
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