About the role

We are looking for a medical secretary for our specialist practice, which is a small, close-knit respiratory and sleep medicine practice. It will be a casual position for six months. You'll be the only medical secretary on the days you work, providing front-of-house and administrative support to the consulting specialist. You'll be the first point of contact for patients and keep the day running smoothly.

Key responsibilities
Greeting patients, managing check-in and check-out, and handling payments
Managing the specialist's appointment schedule, including bookings, reschedules and recalls
Answering phones and emails and responding to patient, GP and hospital enquiries
Coordinating investigations such as sleep studies and respiratory function tests and imaging, and following up results
Managing incoming and outgoing documents, including sending correspondence to GPs




Maintaining accurate patient records in accordance with privacy requirements

About you
Previous experience as a medical secretary, medical receptionist or in a similar role in a specialist or general practice setting
Working knowledge of medical practice software (e.g. Xestro, Genie Solutions) and Medicare billing
Familiarity with medical terminology; respiratory or sleep medicine experience is highly regarded but not essential
Explicit, professional written and verbal communication skills
Confident working independently, with sound judgement and initiative, as you'll be the only administrative staff member on the day
A warm, calm and skilled manner with patients, many of whom may be unwell or anxious
Solid commitment to patient confidentiality and privacy

📌 Medical Secretary Heidelberg Heights
🏢 Breathing and Sleep Victoria
📍 Heidelberg Heights