Reporting to the Rooms Division Manager, the Night Manager plays a key role in ensuring the smooth, secure and effective operation of the hotel during the night shift. You'll supervise our Night Auditor, act as the senior leader on duty overnight, and work within a friendly, supportive and team-oriented Front Office team that is passionate about guest service.

This is a full time position working overnight shifts, generally from 11:00pm to 7:00am, including weekends and public holidays as required.

Salary: $79,521 per annum, in line with the Hospitality Industry (General) Award.

Responsibilities
Oversee the nightly operations of the hotel, ensuring all departments function effectively
Manage guest relations and resolve any questions, concerns or issues that arise during the night shift
Deliver exceptional service through efficient check-ins, check-outs and guest interactions
Supervise and support the Night Auditor,



ensuring all nightly processes are completed accurately
Conduct and review night audit procedures, ensuring financial transactions and reports are correct
Lead and develop the overnight team, fostering a positive and professional working environment
Conduct regular property inspections to maintain the safety and security of guests, team members and hotel assets
Work closely with other departments to ensure guest needs are met, including coordinating in-room dining requests where required
Respond effectively to emergency situations, including medical incidents, fire alarms and security concerns
Ensure compliance with hotel policies, procedures and brand standards
Prepare detailed handover reports and communicate operational matters to the Rooms Division Manager and day teams

📌 Night Manager Melbourne (Australia)
🏢 Novotel Hotels
📍 Australia