Location: In office Brisbane City QLD 4000, Australia

Position Overview

We are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments. This role requires a hands-on IT professional who thrives in fast- paced environments, excels at troubleshooting complex technical issues, and delivers exceptional customer service with professionalism, urgency, and discretion.

The ideal candidate brings strong endpoint management experience, advanced troubleshooting expertise across macOS and Windows settings, and the ability to support both day-to-day operations and high-visibility executive events.
Provide high-touch technical support for C-suite executives with professionalism, urgency, and discretion
Serve as the onsite escalation point for complex technical issues impacting end
users, executives, and lab environments
Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
Support endpoint environments, including device provisioning, troubleshooting, and lifecycle management using Intune, Kandji/Iru, or similar tools
Provide hands-on support for lab and production environments,



including hardware setup and maintenance
Maintain and support conference room technology, including Zoom Rooms, displays, and AV equipment
Support company-wide meetings, executive presentations, and All Hands events
Manage onboarding for current hires, including device setup, account provisioning, and day-one readiness
Maintain IT asset inventory, tracking, and hardware lifecycle management
Travel to other South Bay office locations as needed

Required Skills & Experience
5 years of IT support experience in enterprise environments
Strong Level 3 Help Desk/Desktop Support experience, including executive support, lab support, and complex troubleshooting
Experience supporting macOS, Windows, and basic Linux environments
Experience with Microsoft 365/O365 administration, including Outlook, Intune, and Office applications
Experience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar tools
Strong communication and customer service skills

Preferred Qualifications
Experience with Jira or similar ticketing systems
AV/conference room support experience
Experience supporting lab or production environments

📌 It Support Engineer Brisbane
🏢 ITCO Solutions
📍 Brisbane