About the role

This is a permanent full-time, office-based position combining customer service, account management and internal sales. You will work closely with customers as well as sales, warehouse and accounts teams to ensure enquiries and orders are handled accurately and efficiently.

Key responsibilities
Responding to customer enquiries by phone and email
Processing customer orders accurately and efficiently
Preparing quotations and following up with customers
Managing and developing relationships with existing customers
Following up sales opportunities and customer enquiries
Assisting customers with product information and suitable product options
Monitoring orders and communicating stock availability, lead times and delivery information
Liaising with the warehouse, accounts and other team members to ensure orders are completed smoothly
Maintaining accurate customer, pricing and order information in systems
Providing qualified after-sales service and assisting with customer issues when required

About you
Friendly, qualified and confident communicating with customers




Highly organised with strong attention to detail
Reliable and able to follow tasks through to completion
Comfortable managing multiple customer enquiries and priorities
Confident using computers, email and business software
Able to work independently as well as part of a small team
Interested in building long-term relationships with customers
Previous experience in internal sales, customer service, account management, wholesale or B2B sales highly regarded
Experience in packaging, hospitality supplies or similar industry is an advantage but not essential

Benefits
Permanent full-time employment
38 hours per week, Monday to Friday
Stable, office-based working setting
Product and system training
Employee discount
Opportunity to develop knowledge and customer accounts within an established business

About us Global Packaging and Chefmaster Australia are established suppliers of food packaging, catering and hospitality products, servicing businesses across Western Australia and Australia-wide.

📌 Internal Sales & Customer Service Representative Kenwick (Australia)
🏢 PLA EnterprisesT/As Global Packaging and Chefmaster Australia
📍 Australia