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/n Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?/n

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/n Our UK client close to Maitland is seeking someone with a background in e-commerce with solid knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries./n

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/n This position is office-based, and working hours are based on UK time and season./n

/n (09:30 – 18:00 SAST / 10:30 – 19:00 SAST)/n

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/n REQUIREMENTS/n

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Matric, or equivalent qualification

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Minimum 2 years’ e-commerce order and system administration experience

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Proven experience resolving and escalating system discrepancies and issues

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Logistics/freight experience, including couriers, warehouses and logistics portals

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Excellent written English communication skills

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Experience with product and catalogue data

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Exceptional attention to detail

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Solid understanding of technical and IT terminology

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Highly technically minded with excellent computer literacy, including Microsoft Office,



Google and Meta

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AI proficiency

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Proactive, solutions-driven approach with robust follow-up skills

/n DUTIES/n

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Manage, amend and cancel orders on the in-house system

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Resolve issues relating to consignments, customer information, surcharges and stock

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Identify, investigate and report system faults and recurring issues

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Escalate technical issues to developers with clear supporting information

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Write detailed reports for the Customer Service team

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Manage product and catalogue data, including pack sizes, units and variants

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Update pricing across multiple storefronts and websites

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Publish prepared content across multiple websites

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Reconcile warehouse portal data with the in-house system

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Ensure online stock and pricing remain accurate

/n Salary: R negotiable dependent on experience/n

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/n Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below./n /n

/n Follow us on Facebook/n

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/n Follow us on LinkedIn/n

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/n Visit our Website/n

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📌 E Commerce Support And Digital Operations Assistant Maitland
🏢 Timepers
📍 Maitland