Inner West / Surrounding Suburbs | Full-Time | 9 Months Temp to Perm

We’re partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative.

This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base. You’ll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met.

Key Responsibilities:
Deliver exceptional customer service via phone and email
Accurate order entry and management of call lists, cases, and incoming calls
Process pricing and credit requests in line with service KPIs
Log, action, follow up, and close customer complaints and OFIs within required timeframes
Complete new account setups across internal systems
Proactively communicate customer requirements and constraints to internal teams
Escalate issues appropriately to ensure customer expectations are managed
Partner closely with warehousing, planning, sales, credit,



and quality teams
Participate in call coaching to continuously improve customer experience
Model safe working practices and complete required training modules

About you:
Previous experience in a customer service, order processing, or similar role
Comfortable working in a fast-paced, high-volume environment
Solid problem-solving skills and confidence handling customer issues
Clear and professional communication skills
Proactive, organised, and able to take initiative
Team-oriented with a strong customer-first mindset
Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded)

On Offer:
Secure full time opportunity within a stable national business
Supportive, cooperative team environment
Structured processes with clear KPIs
Opportunity to build long-term career progression

Apply Now:

If you’re a customer-focused professional who enjoys pace, ownership, and working across multiple stakeholders, we’d love to hear from you.

📌 Customer Service Officer Strathfield
🏢 Norwest Recruitment Pty
📍 Strathfield