About the Company

Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.

We're on the lookout for full time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.

What you'll be doing:
Handle inbound customer enquiries via phone and email
Help customers through their loan application journey with care and clarity
Work cross-functionally with internal teams to progress applications
Provide timely updates and solve problems with a sense of urgency
Bring empathy, warmth and active listening to every interaction
Keep things moving - follow up with clients and partners to stay on track

What we're looking for:




Clear, confident communicator with outstanding listening skills
Empathetic and solutions-focused - you genuinely care about helping people
Resilient and adaptable in a high-volume, quick-paced environment
Tech-savvy, accurate and confident juggling multiple systems
Contact centre experience is a big plus, but not essential
Full working rights or on a Working Holiday Visa? No worries - you're welcome to apply
Sponsorship is available for the right candidates

What's in it for you:
Full time, Sydney CBD office-based role (no remote)
Career growth and learning opportunities in a booming sector
Competitive salary
Five weeks annual leave
Be part of a business that's genuinely making lives better

📌 Customer Service Consultant Sydney Cbd Sponsorship Available
🏢 Arkadia Talent
📍 Sydney