APM is seeking a Business Analyst to support the delivery and improvement of digital platforms used across the organisation.

Working within our agile technology team, you'll help shape solutions that support frontline teams, improve participant experiences, and deliver better outcomes across Australia and Current Zealand. Our team delivers digital products including Pulse, web applications, reporting solutions, and emerging technology initiatives across Employment Services and other programs.

Business Analysis experience is highly regarded but not essential. We're also interested in operational professionals who are passionate about improving processes, solving problems, and driving better business outcomes. Some of our most successful Business Analysts began their careers in Employment Services . They brought robust operational knowledge, stakeholder engagement skills, and a passion for solving problems to the role, and then developed their Business Analysis skills within our team.

We're looking for curious, analytical people and encourage applicants with experience across all levels of Employment Services, including frontline service delivery, leadership, quality,



and operational support roles.

If You've Ever Asked Yourself
Why do we do it this way?
Could this process be simpler?
Could technology help make this process more efficient?

You may already have many of the skills needed to succeed in this role. A Day in the Life Working closely with operational stakeholders, product managers, developers, and testers, you'll:
Gather and analyse business requirements
Facilitate workshops and process-mapping activities
Identify opportunities to improve business processes and user experiences
Translate business needs into requirements and user stories
Support solution delivery, testing and implementation
Build strong stakeholder relationships across Australia and New Zealand

Why Join Our Team?
A supportive and cooperative national team
Ongoing development and mentoring from experienced Business Analysts and technology professionals
The opportunity to build a career in digital product delivery and business improvement

Work on solutions that make a meaningful difference in people's lives

📌 Business Analyst Geelong (Australia)
🏢 APM Employment Services
📍 Australia