Description and requirements
Permanent full time opportunity
Use your clinical expertise to improve the experience of residents and families
Lead high-quality complaint investigations and regulatory responses
Influence feedback practices, education and continuous improvement nationally

Join Regis: Where Care Meets Career With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence. Why You’ll Love Working with Us
Enjoy hybrid working arrangements that support balance and flexibility
Market-competitive salary package
Career development through training and study support
12 weeks paid parental leave
Recognition programs celebrating your contribution
Flare Benefits, including discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role Reporting To The National Manager Consumer Experience, You Will
Coordinate and investigate complex and high-risk consumer feedback
Prepare explicit, timely responses for external regulators
Guide teams through evidence gathering,



open disclosure and resolution
Analyse complaint trends and recommend improvements
Coach staff in effective feedback management
Support governance reporting, education and consumer engagement initiatives

Make an impact you will feel proud of.

What You’ll Bring
Current unrestricted AHPRA registration as a Registered Nurse
Experience in aged care or healthcare
Demonstrated complaints management and investigation experience
Solid clinical judgement and analytical capability
Highly developed written and verbal communication skills
Confidence engaging regulators and stakeholders at all levels

Why Our People Love Regis We care, for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day, physically, emotionally and professionally. At Regis, real impact starts with you.

Apply now and help shape the future of aged care.
JoinRegis

📌 Complaints Coordinator Brisbane City (Australia)
🏢 Regis Aged Care
📍 Australia