The Plaza Hotel Hotel is looking for an experienced Assistant Front Office Manager or a successful Front Office Supervisor looking to take the next step, to join our high achieving Front Office Team on a full-time basis. The successful applicant will be dedicated to ensuring consistent high standards of service and hospitality from our front office team.

As Assistant Front Office Manager, you will play a key leadership role in the day-to-day operations of the Front Office. Supporting the Front Office Manager and General Manager, you will ensure smooth arrivals, departures, reservations, guest communication, room allocation and seamless collaboration across departments while actively shaping the signature service culture.

Responsibilities
Support the Front Office Manager in daily operations for a 100-room property
Manage arrivals, departures, VIP setups, room allocations and daily reporting
Maintain high accuracy with billing, cash handling, reconciliations and PMS processes
Ensure clear communication and collaboration with Housekeeping, Maintenance and Food and Beverage departments
Assist with forecasting, occupancy management, rate checks and reservation quality control




Address guest concerns with professionalism and effective service recovery
Uphold The Plaza Hotel's service culture and Prendiville Group operational standards

About You
Previous experience as a Front Office Supervisor, Duty Manager, or AFOM in a hotel workplace
Strong understanding of front office systems, reservations, billing and reporting
Excellent communication, leadership and problem-solving skills
Confident managing busy check-in/out periods in a 100-room hotel
Experience with RMS or similar PMS platforms
Positive, hands-on leader who leads by example and thrives in a diverse team
Ability to remain calm, skilled and guest-focused under pressure

Why Join?
Join a supportive, family-owned group that values its people
Genuine opportunities for development within Prendiville Group
Robust culture of teamwork, respect and guest-driven service
Competitive salary and stable long-term role

How to Apply If you're ready to join a growing and dynamic hotel team we'd love to hear from you.

Please apply with a current resume. Only shortlisted candidates will be contacted.

📌 Assistant Front Office Manager Kalgoorlie Boulder (Australia)
🏢 The Plaza Hotel Kalgoorlie
📍 Australia