About the role

This is a varied position combining administration, customer service and showroom support. No two days are exactly the same, and as your knowledge and confidence grow, there will be plenty of prospect to take on more responsibility.

Key responsibilities
Greeting customers and assisting them in our showroom
Answering phones, emails and general customer enquiries
Entering and maintaining customer and job information
Assisting with quotes, invoices and customer paperwork
Booking appointments, measures and flooring installations
Following up customers, orders and upcoming jobs
Assisting customers with samples and basic product selections
Maintaining sample registers and showroom displays
General filing, scanning, printing and office administration
Keeping the showroom, office and shared staff areas clean, tidy and presentable, including general day-to-day cleaning duties

About you
Is friendly, confident and genuinely enjoys dealing with people
Is organised and has solid attention to detail
Is comfortable using computers, email and office systems




Communicates well both in person and over the phone
Is reliable, punctual and takes pride in their work
Can work independently but also enjoys being part of a small team
Has initiative and is willing to jump in when something needs doing
Is keen to learn and isn't afraid to ask questions
Can manage multiple tasks in a busy setting while keeping things organised
Previous administration, reception, retail or customer service experience would be an advantage, but flooring industry experience is not required

About us Choices Flooring Darwin is a locally owned and operated family business servicing residential and commercial customers throughout Darwin and the NT. Our showroom is busy, relaxed and customer-focused. We're a small, close-knit team and genuinely value the people who work with us. You'll work directly alongside the owners and experienced staff, receive plenty of hands-on training and have the opportunity to develop your skills across administration, customer service and the flooring industry.

📌 Administration Darwin
🏢 Choices Flooring Darwin
📍 Darwin