Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd
Position Type: Full-Time
Salary: $73,865 – $85,000 (depending on experience and skill set)
Location: Alice Springs, NT

Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.

About the Role
Support and coordinate guest service operations across hotel departments
Ensure rooms and public areas meet brand cleanliness and presentation standards
Supervise and support frontline staff during daily operations
Handle guest enquiries, feedback, and service recovery professionally
Liaise with Housekeeping, Maintenance, and Front Office to ensure seamless service
Uphold safety, hygiene, and hotel procedures

What We’re Looking For
Experience in hotel operations or guest services




Strong customer service and communication skills
Ability to supervise and support staff
Organised, reliable, and able to work in a fast-paced environment
Skilled presentation and strong attention to detail

Qualification Requirements
AQF Certificate II or III in Hospitality or Hotel Operations OR
1 year of relevant experience, OR
3 years of experience in lieu of formal qualifications

We Offer You
25% discount on food and beverages across Lasseters operations
Discounted Health Club membership and Day Spa treatments
IHG Employee Advantages Program
Meals provided while on eligible shifts
Uniforms provided and laundered
Training, career development, and career progression pathways
Staff and family social events

Apply Now

Join our Lasseters Hotel and Casino team and help deliver exceptional guest experiences in the heart of Central Australia.

To apply online, please click on the appropriate link below.

📌 Hotel Service Manager Alice Springs
🏢 Lasseters
📍 Alice Springs