Role: EUC Engineer Desktop support with Proxy Admin

Location: Melbourne

Contract

Must-Have Skills:
Supporting complex real-time monitoring environments.
Part of end-to-end IT support team which also managed projects

Detailed Job Description
IT qualified with over 6 years of hands‑on expertise in infrastructure, end‑user support, and across enterprise settings with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement




Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
Loading/Reloading of PCs with Customer standard image for deployment.
End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
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📌 Euc Engineer Desktop Support With Proxy Admin Melbourne
🏢 Ampstek
📍 Melbourne