First Aid Academy Pty Ltd – RTO# 40920 is an innovative, professional first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including sales & hire of rescue equipment, as well as providing first aid staff at local events. We cater for a wide variety of local organisations, nationally owned corporate businesses, government agencies, and the general public of Cairns & Far North Queensland.

We are looking for an energetic, industrious administration and retail assistant with attention to detail to join our friendly, dynamic team at the highest-ranking first aid training facility in Cairns. If you are interested in gaining knowledge in the RTO administration sector, this position will be a excellent place to challenge yourself to grow your skills.

Key responsibilities
Respond to phone, email and in-store enquiries, directing to the correct department where necessary
Process individual, group and company course enrolments
Accurately maintain client data in both student and retail management systems




Process student certifications
Point of sale operation
Assist the Sales Manager in restocking and sales
Cleaning the store and training facilities as part of the team
General tasks as required

About you
Excellent verbal and written communication skills
Attention to detail, high standards regarding accuracy
Sound computer skills with ability to learn new systems
Efficient and professional phone manner
Ability to work within a team and follow direction

About us

First Aid Academy Pty Ltd – RTO# 40920 is an cutting-edge, skilled first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including sales & hire of rescue equipment, as well as providing first aid staff at local events. We cater to a wide range of local organisations, nationally owned corporate businesses, government agencies, and the general public in Cairns & Far North Queensland.
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📌 Administration And Retail Assistant Cairns North (Australia)
🏢 First Aid Academy
📍 Australia