LHD Lawyers are a national leading law firm specialising in personal injury claims and matters that affect every day Australians. We are passionate about driving consistency and operational efficiencies throughout the firm to support our team to provide a leading client service experience. With every action and process we are conscious of our client’s experience and are always addressing opportunities for improving client services and experience.

We pride ourselves on ensuring a positive and successful partnership for both clients and employees and we focus on developing our employees. We nurture and develop our people to help them realise their full potential and aim to craft an employee experience that is unique and meaningful to each employee. Established for over 35 years, LHD Lawyers has offices across Australia and continues to grow rapidly.

About the role:

The SCD Manager is required to provide support with Superannuation claims.

The role is solely focused on the investigations around superannuation insurance claims. Managing a small administration team, who are doing the administrative work to determine whether clients have insurance cover attached to their superannuation account.

Responsibilities:
Approving outgoing correspondence




Reviewing correspondence draft work for approval
Monitor productivity and performance against KPIs
Monitor workload capacity and allocation of work across the team
Oversee day-to-day operation of the team
Conduct regular 1 on 1 and team meetings
Monitor client service standards across the team
Identify and escalate potential risk issues
Identify training and/or development items
Ensure established workflows and procedures are followed

Competencies & Experience:
Able to work in a fast paced, high-volume environment
Experience managing performance through KPIs
Strong attention to detail and commitment to delivering high-quality outcomes
Highly organised, with the ability to manage conflicting priorities, workloads and deadlines effectively
Work autonomously and in a team environment, with a positive, ‘can-do’ attitude.
Proficient across Microsoft Office suite.
Adaptable and adaptable nature.
Highly organised with a robust attention to detail.
Excellent written and verbal communication skills.
Proven experience managing a team
Ideally someone from a professional services or legal setting

📌 Super Claims Department Manager – 10 Month Fixed Term Contract Sydney
🏢 LHD Lawyers
📍 Sydney