Collect4U (part of the Pioneer group) is a Gold Coast receivables management business, and we're looking for an experienced, capable Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This is a hands‑on role for someone who knows the collections process end to end — from everyday recovery calls through to disputes, default listings and matters that need a legal path.
You'll be trusted with your own ledger, real targets, and direct contact with customers, so we need someone confident, qualified and self‑directed who gets on with the job.
What you'll do
Take ownership of an assigned ledger and reduce aged debt through standard collection activities
Reduce the overdue amount in line with agreed targets
Make and receive outbound and inbound calls
Build genuine rapport and trusting relationships with customers
Manage account reconciliations
Resolve disputes and elevate complex issues when needed
Take payments over the phone
Manage default listings and handle enquiries from companies seeking to have defaults removed
Manage selected accounts through legal avenues such as QCAT
What we're after
At least 4 years' experience in debt collection or receivables management
Hands‑on experience (or similar) taking accounts through QCAT or comparable legal/tribunal avenues
Robust working knowledge of disputes, default listings and the default‑removal process
A confident, skilled phone manner and the ability to build rapport quickly
Highly organised, self‑directed and comfortable owning targets
Experience within the dental, health and beauty sectors will be an advantage
Relevant qualifications through the AICM (Australian Institute of Credit Management) will be highly regarded
Requirements
Full working rights in Australia
A clean National Police Check
Part‑time: 25 hours/week, Monday to Friday, 9:00am–2:00pm
In‑office on the Gold Coast — this is not a remote or work‑from‑home role
J-18808-Ljbffr
📌 Debt Collection Officer City Of Gold Coast
🏢 COLLECT4U
📍 City of Gold Coast
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