Join the agile IT team at e-Computing as an IT Helpdesk Engineer. In this full-time role based in Toowoomba, QLD, you will be responsible for providing technical support and troubleshooting to our valued clients.

Key responsibilities
Respond to and resolve a wide range of user support requests through phone, email, and remote access
Diagnose and troubleshoot hardware, software, and network issues to restore systems and services
Maintain detailed documentation and log all support activities
Provide training and guidance to end-users on the effective use of IT systems and applications
Collaborate with the IT team to implement current technologies and continuously improve support processes
Escalate complex issues to senior engineers or specialists as needed

What we're looking for
Minimum 2 years of experience in a helpdesk or IT support role, preferably in a managed services environment
Strong technical knowledge and problem-solving skills,



with the ability to diagnose and resolve a wide range of IT issues
Excellent communication and customer service skills, with the ability to explain technical concepts in simple terms
Familiarity with common software, hardware, and networking technologies
Commitment to continuous learning and a passion for delivering exceptional IT support

What we offer
Opportunities for professional development and career advancement
A collaborative and supportive team setting

About us

e-Computing' is a leading provider of IT managed services since 2001, specialising in tailored solutions for businesses. With a strong focus on innovation and customer satisfaction, we are committed to helping our clients leverage technology to achieve their business goals. Join our team and be a part of our continued success.

Apply now to start your journey with e-Computing.

📌 Helpdesk Engineer It Managed Services Toowoomba (Australia)
🏢 e-Computing
📍 Australia