Job Description

Job Summary /n

Permanent full‑time (38 hours) retail sales and customer service position, Monday‑Friday with weekend availability; training provided.

About The Business /n

Res Med pioneers cloud‑connected medical devices for sleep apnea, COPD, and other chronic diseases, with out‑of‑hospital software platforms to support health professionals and caregivers.

About The Role /n

The ideal candidate has strong retail sales and customer service focus, empathy, compassion, and a drive to deliver the best outcome.

Responsibilities /n

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Take customer enquiries in store and over the phone.

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Investigate and help customers troubleshoot therapy issues.

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Provide set‑up, on‑going support and equipment to ensure therapy is maintained to a high standard.

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Fit the customer for a mask and recommend the most appropriate mask based on training.

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Provide customers with advice on the secure and effective use of their medical equipment.

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Sell current or additional services over the phone, follow up on trials and testing results to ensure sales conversion.

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Maintain the retail premises and displays in good condition.





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Handle payments, balance float, and bank.

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Manage trial and sales stock, re‑order stock as required.

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Qualifications /n

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Previous experience in a busy retail or customer service role.

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Caring and outstanding reception duties to customers.

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Ability to maintain compassion and remain calm under pressure.

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Strong customer service orientation.

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Strong and adaptable communication skills.

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Active listening and problem‑solving.

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Healthcare retail experience preferred but not required; training provided.

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Reliable, honest, strong work ethic, up for a new challenge.

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Benefits /n

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Training provided.

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Job satisfaction; you make a difference every day.

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Employee assistance counselling line and other global perks.

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Additional Information /n

We focus on a diverse and inclusive culture and encourage individuality. If this sounds like the workplace for you, apply now. We will respond to every applicant.

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📌 Retail Sales Assistant Monee Ponds Full Time Ballarat
🏢 Resmed
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