Senior Contact Center Support Engineer (Sydney)

Senior Contact Center Support Engineer (Sydney)

04 Oct
|
Leading
|
Sydney

04 Oct

Leading

Sydney

Senior Contact Center Support Engineer (L2)

Genesys Engage
Framework

Configuration
Server, Message Server, Stat Server

SIP Server,
T-Server, URS

Genesys Voice
Platform (GVP)

Composer, Pulse, WDE

CTI and Contact
Center Technologies

SIP/VoIP
Fundamentals

Nice to Have Skills:

Outbound Contact Center
(OCS)

Salesforce/CRM
Integrations

REST APIs

Splunk, Grafana,
Dynatrace/AppDynamics

AWS/Azure Cloud
Knowledge

Verint/WFM
Integration

Scripting
(PowerShell, Python, Shell)

📌 Senior Contact Center Support Engineer (Sydney)
🏢 Leading
📍 Sydney

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