About us

Interested in building what comes next in insurance? At Blue Zebra we’re building an underwriting agency founded on something others can’t replicate: deep specialist judgement working in seamless concert with contemporary platform capability. We deliver smarter solutions, broader cover and greater value for individuals, families, businesses and farms across Australia.

We’re also building a workplace shaped by the same principles: clarity, confidence and connection. Our people are trusted to take ownership, apply sound judgement and work together to solve complex problems, creating better outcomes for brokers, customers and partners. With an ambitious and collaborative culture, Blue Zebra is a place where you can make an impact, grow your career and help shape what we’re building together.

About the role

Reporting to the Underwriting Operations Manager, the Broker & Operations Support Specialist plays a key role in supporting the operational performance, service delivery and underwriting effectiveness of Blue Zebra’s insurance products. The role acts as a critical link between brokers, underwriting teams, operational functions and technology platforms, ensuring the accurate and efficient administration of business across the policy lifecycle.

Working closely with internal stakeholders and broker partners, you’ll provide operational support, technical guidance and system expertise that enables service excellence, underwriting efficiency and sustainable growth. You’ll help improve processes, support business-critical systems, and contribute to the effective delivery of our insurance products and services.

Key duties include:

- Provide broker support and respond to operational, policy and system-related enquiries.
- Support the administration of new business, renewals, endorsements and cancellations across the policy lifecycle.
- Assist underwriters with policy processing, referrals, renewals and portfolio administration activities.
- Maintain strong relationships with brokers and internal stakeholders to support service delivery and business growth.




- Act as a subject matter expert for policy administration and underwriting systems.
- Provide system support, troubleshooting and guidance to brokers and internal users.
- Support system enhancements, testing, upgrades and implementation activities.
- Monitor operational workflows and identify opportunities for process improvement and increased efficiency.
- Maintain operational procedures, documentation, guides and training materials.
- Conduct quality assurance reviews to ensure data accuracy and operational compliance.
- Assist with operational reporting, data analysis and continuous improvement initiatives.
- Support onboarding and knowledge sharing across the team through training and coaching activities.
- Ensure compliance with operational processes, company policies and regulatory requirements.

About you

You’re a highly organised insurance professional who enjoys solving problems, supporting stakeholders and improving the way things work. You have strong operational knowledge, a customer-focused mindset and the ability to confidently manage multiple priorities in a fast-paced environment.

You enjoy working with brokers, underwriters and operational teams to deliver great service and practical solutions. Whether you’re supporting a policy transaction, troubleshooting a system issue or improving a process, you take ownership of outcomes and pride yourself on delivering quality work.

Most importantly, you’re someone who combines attention to detail with a collaborative approach and a genuine desire to support both internal and external stakeholders.

You’ll bring

- Experience in insurance operations, broker support, underwriting support, policy administration or a similar insurance role.




- Strong understanding of insurance operational processes and policy administration activities.
- Experience supporting brokers and providing high-quality stakeholder service.
- Strong organisational skills and the ability to manage competing priorities effectively.
- High attention to detail and commitment to data quality and operational accuracy.
- Experience using policy administration systems and business applications.
- Strong problem-solving skills and the ability to troubleshoot issues and identify practical solutions.
- Excellent written and verbal communication skills.
- Experience developing or maintaining process documentation, procedures or user guides.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- A proactive approach to continuous improvement and operational efficiency.
- Insurance industry experience strongly preferred.
- Qualifications in Business, Insurance, Finance or a related discipline are desirable.

Why you’ll love it here

At Blue Zebra, our culture is collaborative, ambitious and energetic. We take pride in giving our people the trust and autonomy to grow, influence outcomes and help connect a business that’s being re-shaped, not one that’s already finished.

We value sound judgement, open communication and work through challenges together because the best outcomes come from great people working as one team.

We strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Blue Zebra employees can access a wide range of benefits, including:

- Competitive remuneration plus an annual incentive program.
- A truly flexible/hybrid working model.
- The chance to work with a collaborative, supportive and innovative team.
- Access to Employee Assistance Program and wellbeing benefits.
- Paid Birthday and Volunteer Leave.
- Novated leasing options.

If you’re looking for an opportunity to combine insurance operations expertise, broker support and system knowledge in a role where you can genuinely influence outcomes, we’d love to hear from you.

📌 Broker & Operations Support (Sydney)
🏢 Blue Zebra Insurance Pty
📍 Sydney