Drive the daily heartbeat of Peppertree Hill, leading a motivated team to create a thriving, friendly, and vibrant community our residents love coming home to.
Your Day on a PageStep into a leadership role where community, connection, and quality of life truly matter.
Nestled amongst beautifully landscaped gardens with sweeping views of the Dandenong Ranges, Peppertree Hill Village offers more than a workplace. It's a vibrant community where connection, wellbeing and exceptional resident experiences are at the heart of everything we do.

Located in the heart of Rowville, close to shopping, services, golf courses, scenic parks and Rowville Lakes, Peppertree Hill combines the tranquillity of nature with the convenience of modern living. For an experienced people leader who is passionate about customer service, community building and creating exceptional resident experiences, this is an prospect to make a meaningful difference every day.

As Village Manager, you'll have the opportunity to lead a welcoming retirement community, creating a strong sense of belonging for residents while overseeing daily operations, village services, financial performance and community engagement. You'll work closely with residents, team members and local service providers to ensure Peppertree Hill continues to be a place where people thrive.

Reporting to the Senior Village Manager, your responsibilities will include:

Managing the day‑to‑day operations of the village and ensure smooth service delivery
Overseeing maintenance, contractors, and service providers to keep the village running efficiently
Fostering a warm, welcoming, and supportive environment for residents
Working collaboratively with the Residents Committee to support communication and village initiatives
Managing resident feedback, complaints, move‑ins, and exits to ensure a positive experience
Building strong customer relationships and maintain effective communication with residents
Leading financial processes including budgeting, expenditure control, and service fee setting
Delivering operations, maintenance programs, and CAPEX within approved budgets
Conducting regular inspections, safety checks,



and maintenance planning to ensure compliance and presentation standards
Monitoring and reporting village performance to senior leaders, ensuring regulatory compliance
Leading recruitment, performance management, development planning, and succession planning for village staff
Partnering with Sales and Marketing to maximise resale values and support occupancy goals
Supporting prospective purchasers and assess suitability of potential residents
Ensuring compliance with EHS requirements and manage village health and safety risks
Planning and oversee a variety of social, lifestyle, and wellbeing activities for residents
Leading a passionate team committed to delivering an exceptional resident experience

About You

Excellent people management skills with the ability to lead, motivate, and develop teams
Proven experience in asset management, ideally within property, facilities, hospitality or retirement living is highly regarded, with exposure to strata or owners corporation environments viewed favourably
Brings extensive experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionally
Experienced in operational management, with strong organisational, consultative and negotiation skills
Strong financial acumen, with demonstrated experience in budgeting and financial reporting, is highly desirable, however not essential
Experience in roles focused on community connection and engagement would be highly regarded
A proactive, solutions-focused mindset with a commitment to resident wellbeing
Have excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)
A people person with a genuine love for working with seniors
Compassionate, with a deep understanding of the unique needs of independent living seniors





The successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's license with own transport.
About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Perks and Benefits

Market-competitive salary + Bonus scheme
4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
Collaborative culture with opportunities for growth and development
Fitness Passport for you and your family
Reward & recognition services
Employer referral program
Exclusive access to Sonder wellbeing app
Team-oriented culture with opportunities for growth and development
Discounted health insurance, annual vaccinations and skin checks
The chance to make a real difference in the lives of our residents

Ready to Unlock Your Future with Keyton?
If you’re passionate about leading a vibrant and caring community for independent living seniors, we’d love to hear from you! Apply now and be a part of something truly special.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Manager opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

📌 Village Manager (Rowville)
🏢 Keyton
📍 Rowville