Role Summary
As the Specialist Cardiac Physiologist, you are responsible for undertaking day to day best practice delivery of echocardiography testing and scanning procedures for Advara HeartCare patients under the direction and supervision of the Lead Specialist Cardiac Physiologist. This role may also undertake a range of other support functions necessary as delegated by the Clinical Services Manager for the effective operation of the clinical services unit. It is expected that Specialist Cardiac Physiologists will be undertaking post- graduate Professional Development and will seek the support and advice of the Lead Specialist Cardiac Physiologist via ad hoc coaching and mentoring.
Key Responsibilities
In this role, you are responsible for:

Delivery of High Quality, Accurate & Efficient Non-Invasive Services
Manage patients and operate cardiac ultrasound and testing equipment in accordance with professional standards, to obtain the appropriate and optimal cardiac images and information to support medical diagnosis by a Cardiologist and subsequent management of pathological findings
Receive and correctly interpret requests from referrers for cardiac procedures to be performed on patients
Correctly identify all patients in accordance with company/skilled protocols
Investigate patient medical history and details of previous relevant reports
Document patient’s condition, with particular emphasis on the characteristics, location and extent of any pathology, when present
Determine the appropriate ultrasound examination techniques that will provide optimal diagnostic information for the Cardiologist
Ensure patients are comfortable and have an explanation of the appropriate examination - obtain patient consent complying with clinical protocols
View, analyse and modify the exam to optimize the information acquired consulting with colleagues and the Cardiologist as required
Analyse test data and summarize the information/findings in order to support the Cardiologist’s correct diagnosis/conclusions and answer the clinical question
Complete all worksheets and documentation and update patient records
Ensure procedures/tests undertaken are accurately reflected in patient billing/invoice
Ensure data acquired is labelled correctly

Provision of Excellence in Patient Care & Customer Service

Consistently deliver high levels of patient care and customer service and demonstrate a strong commitment to building patient and referrer satisfaction and loyalty
Understand and adhere to Advara HeartCare iCARE patient care and customer service standards
Greet and farewell patients in a caring, friendly and professional manner
Anticipate and respond immediately to all patient, carer and referrer enquiries, address their needs as a priority, and ensure follow-up as required
Build strong and cooperative relationships with referrers, and in particular regarding their urgent/complex requests and requirements
Explain procedures and provide instructions to patients in clear, simple, accurate and concise terms, ensuring understanding and that any questions or concerns are addressed
Show concern and provide support for patients throughout the entire service experience - protect the patients’ privacy and dignity at all times
Present self professionally, including adhering to dress code policy & grooming standards
Ensure the clinic working environment is always clean, tidy and well maintained including regular replacement of testing room linen
Respond to and manage customer complaints, comments and feedback following company procedures, and escalating to management when require
Commitment to Quality, Safety & Risk Management
Work closely with managers, Cardiologists and all staff to ensure a duty of care is provided to all patients, to promote and maintain quality standards within each clinic, and provide a safe working environment for all staff, patients and visitors
Ensure all work is delivered in accordance with industry quality management standards,



laws and regulations, company operational and administration management systems, policies and procedures. and clinical procedures and protocols
Understand and adhere to Advara HeartCare’s Occupational Health & Safety (OHS) standards, policies and procedures, and actively participate in the recognition and prevention of hazardous situations in the workplace
Comply with ultrasound and test equipment usage guidelines and document and report issues, faults and failures when they arise
Provide support for the company/clinic as required in order to meet quality assurance standards and accreditation

Business Development & Service Improvements

Demonstrate personal commitment to the ongoing growth and success of the clinic and business overall , and support changes to systems and processes in order to continually improve the quality, efficiency and timeliness of services delivery and improve patient and referrer satisfaction and loyalty
Support and participate in the development and implementation of ideas and changes to improve the way services are delivered and business targets achieved
Maintain detailed knowledge of the services provided by the clinics in order to be able to promote to patients and referrers as required
Support and participate in the development of new business opportunities as required
Contribute positively to the development of a positive and professional image for the clinic and business overall, and protection of the company/brand value

Relationships Management & Teamwork

Develop and maintain strong working relationships with patients, referrers, staff, managers and other stakeholders, to support excellence in service delivery and achieve overall business objectives
Cooperate and provide support for managers, staff and Cardiologists to ensure all testing services/appointments are delivered in an efficient and timely manner, ‘urgent’ requests are serviced, workload is managed and all work is completed on a daily basis
Contribute to a positive and productive clinic and team environment through effective communication and teamwork and by establishing strong working relationships with all staff and Cardiologists
Develop and manage effective working relationships with key external organizations and service providers as required
Provide back-up and support as required for other clinics - particularly during peak periods and absenteeism
Consistently demonstrate a commitment to living Advara HeartCare’s Values and contributing to the development of a positive and productive culture and working environment

Professional Development & Growth

Develop self professionally and share relevant knowledge and information with others in the team, in order to maintain accreditation and contribute to the ongoing growth of the Advara HeartCare organisation
Participate in ongoing professional development activities to enhance skills, expertise and capabilities of self, and keep abreast of advancements in imaging and test equipment technology
Provide support, training and development for other clinical and administration staff and students in the clinics where required
Manage own performance standards day-to-day and engage in company performance management and development processes
Attend company training sessions and staff development programs as required

Reporting lines
This position reports directly to Lead Specialist Cardiac Physiologist
This position has no direct reports
Your key working relationships
In this position, you need to develop strong relationships with the following internal positions:




State Management team
· Cardiologists
· Clinical Services Manager and Lead Cardiac Physiologist
· Clinical and clerical staff working in the clinic
In addition, you need to develop strong relationships with various external individuals/ agencies/ key stakeholders, such as
· Patients and carers
· Referring doctors and allied health professionals
· Visitors to the clinic – including suppliers
· Local communities in which the clinic is located
· Public and private hospital doctors and staff (if hospital-based clinic)
Experience and Qualifications
· Registration with the Australian Sonographer Accreditation Registry (ASAR)
· Current relevant echocardiography professional registration and/or license as appropriate
· Current Basic Life Support / CPR Certificate preferred
· Demonstrated command of echocardiography techniques employed to image various organs to the accepted industry standards or above
· Demonstrated knowledge and understanding of the physical principles and technology of diagnostic echocardiography
· Experience in delivering patient care and customer service
· Demonstrated skills in using medical software technology
Other requirements for this role
· Current Basic Life Support / CPR Certificate preferred
· Ability to occasionally frequently interstate
Our purpose
Improve Australia’s Heart Health
Our Vision
A future where world-class care, is the standard of care.
Our Mission
Through individualised care, research and world-leading outcomes,
we will reduce the impact of heart disease in Australia
Our Values
· We Care: We have empathy for our patients and listen to understand. We’re considered in our actions and interactions with patients, peers and partners. We approach all situations with support, compassion and kindness, and an understanding that no two people or their experiences are the same.
· We Advance: We’re committed to always advancing and improving our care. We take initiative, remain curious and innovate to deliver world-class patient care.
· We Work Together: Advancing care can’t be done alone. We need to do this together, in parallel with each other, our patients and our partners. We continuously collaborate and work with the skills of those around us. We’re unified and motivate others to succeed because every little win is a win for us all.
· We Deliver: We follow through on what we say we’ll do. We measure our outcomes to hold ourselves accountable for our actions and deliver world-leading patient outcomes. We’re agile in our approach, which enables us to continually deliver for our patients, referrers, partners and each other.
Quality and Safety
We strive to continuously improve the quality and safety of our workers and services provided to our patients and their carers in line with our vision and values.
Accountabilities:
· Be aware and understand Safety and Quality accountabilities relevant to the role
· Lead and be accountable for sustainable Safety and Quality programs (including external review processes) and communicate outcomes
· Mitigate risks and hazards; proactively develop and implement risk reduction strategies and record outcomes
· Monitor compliance with the policies and procedures of the Safety & Quality Management System
· Be accountable for own actions and seek assistance when necessary
· Demonstrate knowledge/competency in performance of skills relevant to the role, including completion of mandatory training
Legislated individual Work Health & Safety Duties for all workers:
· Take reasonable care for your own and others’ health and safety
· Take reasonable care that any of your acts or omissions do not adversely affect the health and safety of others
· Participate in safety training, tasks and other activities as required or instructed
Join Us
If you're ready to build a meaningful career with an organisation that's making a lasting difference, we'd love to hear from you.

📌 Specialist Cardiac Physiologist - HC - Cardiac Physiologist (Queensland)
🏢 Advara HeartCare
📍 Queensland