Are you passionate about making a difference in the lives of individuals with disabilities? Do you have exceptional organisational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our dedicated team!

Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

We are seeking an empathetic, resilient, and dynamic individual to join our team, as a Full time, Recruitment Officer. The position will be Full-Time. You will work in our office is located in Islington, New South Wales.

As a Rostering & Recruitment Officer at Sunflower Services, your responsibilities include:

- Manage end-to-end recruitment for Mental Health and Disability Support Workers, from sourcing and screening candidates through to offer and onboarding
- Lead group recruitment interviews, creating a warm, engaging and consistent experience while assessing candidates against Sunflower’s values and role requirements.
- Screen and shortlist applications, assessing candidate experience, qualifications, availability and suitability for current vacancies and participant needs.
- Coordinate onboarding, including contracts, training schedules, documentation, employee ID cards and Support Worker profiles.
- Support and coordinate in-person induction sessions, ensuring new Support Workers are prepared and supported as they commence with Sunflower Services.
- Support the rostering of newly onboarded Support Workers, helping employees understand available shifts, navigate ShiftCare and secure suitable work following induction.
- Assist with ongoing roster management,



including identifying suitable Support Workers for available shifts, responding to workforce changes and supporting coverage where required.
- Assist with identifying and addressing roster gaps, matching available Support Workers to participant requirements while considering availability, skills, experience and suitability.
- Support workforce engagement and retention, including identifying inactive Support Workers, following up on availability and assisting to improve workforce participation.
- Maintain accurate recruitment and rostering records, ensuring employee information, availability, compliance and workforce data remains up to date.
- Contribute to continuous improvement across recruitment, onboarding and rostering processes, identifying opportunities to improve the employee and participant experience.
- Participate in workforce projects and initiatives, including the Two-Week Readiness Program and other initiatives designed to strengthen recruitment, onboarding, rostering and retention.
- Provide insights into recruitment and workforce trends, including recruitment activity, workforce gaps, roster coverage and employee engagement to support informed decision-making.
- Work under the clear direction and guidance of the Senior Recruitment Officer & Rostering Team Lead.

To succeed in this role, you will need:

- Education in Business Administration, Human Resources, Community Services, mental health, or a related field desirable.
- Experience in recruitment, rostering,



administration or support work within the NDIS or community services sector is highly desirable.
- Strong interpersonal skills with the ability to build rapport, maintain boundaries, and communicate effectively with diverse stakeholders.
- Excellent verbal and written communication skills, with a professional phone manner.
- Exceptional organisational and time management skills, with the ability to manage competing priorities.
- Empathy, compassion, and a non-judgmental attitude, especially when working with vulnerable populations.
- Ability to work collaboratively within a multidisciplinary team and independently when required.
- Attention to detail in documentation, record-keeping, and administrative tasks.
- Ethical and culturally sensitive approach to client and staff interactions.

Why work at Sunflower Services:

- Join a supportive and collaborative team dedicated to providing high-quality care and support
- Opportunity for professional development and advancement within the organisation
- Competitive salary and benefits package including paid day off for your birthday
- Work in a rewarding and fulfilling environment where your contributions are valued and appreciated
- Work from Home opportunities provided for the right candidate.
- Quarterly team lunches
- Location: Islington

If you’re passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.

Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Please visit our website for more information on our wonderful company: www.sunflowerservices.com.au

📌 Recruitment & Rostering Officer (Newcastle)
🏢 Sunflower Services
📍 Newcastle