Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About Ngwala:

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

About the Role:

The Madden House Aboriginal Case Manager role is based at a St Kilda Community Housing (SKCH) managed property on Wellington Street, St Kilda. This is a collaborative position between St Kilda Community Housing, Ngwala, and VincentCare, designed to provide culturally specific and holistic support to tenants at Madden House, with the goal of helping them maintain long-term, stable housing.

Madden House is a long-term supportive housing program made up of 26 self-contained one-bedroom units, dedicated to people who have experienced homelessness. All tenancy applications are referred through the City of Port Phillip’s By-Name List (BNL), with Aboriginal and Torres Strait Islander people prioritised for housing placements.

The Aboriginal Case Manger plays a key role in ensuring Aboriginal tenants receive wraparound, culturally safe support that promotes not just housing stability, but also connection to culture, community, and improved overall wellbeing.

This on-site role delivers consistent, strengths-based case management, tailored to the unique goals, needs, and circumstances of each tenant ensuring a respectful and empowering approach to long-term support.

Key Responsibilities:

- Provide Aboriginal tenants at Madden House with culturally safe and holistic case management support to help maintain and sustain long-term housing.
- Collaborate with St Kilda Community Housing (SKCH),



VincentCare, and other support agencies to deliver tailored wraparound support to Aboriginal tenants, applying empathy, cultural understanding, and conflict de-escalation strategies.
- Participate in regular onsite meetings to ensure SKCH, VincentCare, and Ngwala remain aligned in their service delivery and partnership approach.
- Ensure tenants and prospective tenants are treated with dignity, respect, and in accordance with Ngwala’s cultural values and practices, while working collaboratively within SKCH’s tenancy guidelines.
- In consultation with the Program Manager, respond promptly to tenancy issues in accordance with the Residential Tenancies Act (RTA), SKCH policies, cultural protocols, and partnership agreements with external agencies.
- Support Aboriginal tenants to understand their tenancy agreements, rights, and responsibilities, empowering them to maintain stable and secure housing.
- Provide tenants with clear and honest information, consulting on matters that impact them, and creating opportunities for tenants to participate in identifying and implementing solutions to housing and wellbeing issues.
- Work collaboratively with partners to support tenants’ ongoing stability within Madden House, preventing tenancy breakdown and promoting long-term independence.
- Maintain accurate case notes, reports, and documentation in accordance with the funding requirements.

Skills & Experience:

- Experience in welfare work and/or community development working with Aboriginal people experiencing family violence or at risk of homelessness




- Demonstrated understanding of the unique health challenges and social issues faced by the Aboriginal community, including the impacts of alcohol and drug use, family dynamics and homelessness.
- Ability to provide culturally safe and respectful care and services to the Aboriginal community.
- Leadership skills to lead and inspire a team, fostering a collaborative and supportive work environment.
- Networking skills to build and maintain relationships with various stakeholders, including local health services, law enforcement agencies, and Aboriginal organisations.
- Outreach skills to conduct assertive outreach within the community, demonstrating sensitivity and respect for cultural norms and practices.
- Computer literacy skills including Microsoft Office suite
- Desirable: Certificate IV in Community Services or relevant

Mandatory Requirements:

- Current Victorian driver’s licence
- National Police Certificate (not older than 3 months)
- Victorian Employment Working with Children Check

What We Offer:

- Full-Time role, Monday – Friday 9am-5pm
- SSCHADS Crisis Accommodation Level 2
- NFP Salary Packaging Benefits up to $15,900
- An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
- A supportive and culturally inclusive work environment.
- Ongoing career development and training.

How to Apply:

If you are passionate about supporting individuals on their recovery journey and promoting cultural safety, we would love to hear from you. Please provide the following:

- A cover letter outlining why you would be a great fit for this role
- A resume which outlines your educational and employment background

*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check*.

📌 Housing Case Manager – Madden House (St Kilda)
🏢 Ngwala Willumbong Aboriginal
📍 St Kilda