The Opportunity

Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.

This is a permanent full-time position working Monday to Friday (8:30am-4:30pm)

Your Impact

Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas

Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate

Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors

Create and update resident communications, including flyers and newsletters

Provide general administrative support and dependable assistance to the Community Manager when required

Support the coordination of community events and activities that enhance resident engagement and satisfaction

Demonstrate a robust commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

What you'll bring

Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment





Strong verbal and written communication skills, with a warm, professional and adaptable approach

Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded

A commitment to delivering thoughtful, respectful service in a resident-centred environment

What we offer

$30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances

Employee Referral Program and Employee Assistance Program

Discounts to Health Insurance and Retail & Leisure partner providers

Annual flu vaccinations and skin checks

Pathways for career progression including stepping up into Assistant Community Manager

The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

📌 Administration Assistant (Shortland)
🏢 Aveo
📍 Shortland