Team Leader

- Disability Support
- High Intensity Support
- Acquired Brain Injury
- Toowoomba

Lead With Courage. Care With Compassion. Help Build Lives Worth Celebrating.

At Well Life Services, we believe care should do more than support. It should empower real change.

Our work follows a trauma-informed therapeutic care model built on three things:

- Clarity: building structured pathways that make complex needs manageable
- Courage: leading change with boldness, integrity and faith
- Compassion: walking alongside the people we support with dignity, warmth and respect

We’re looking for an experienced, hands-on Team Leader to lead a team of support workers in a family home, working alongside nursing staff. The team supports participants living with an Acquired Brain Injury (ABI) who need high intensity clinical support.

If you see the person, not just the task, and you’re ready to lead a team that does the same, we’d love to hear from you.

About the Role

This is a full-time, Toowoomba-based position classified at SCHADS Award Level 3, Pay Point 1. It combines leading your team in the family home with time in the office for supervision, meetings and compliance.

Your week:

- 4 shifts per week: 6:00am – 2:00pm (in the home, leading and delivering support)
- 1 office day per week: 9:00am – 5:00pm (rostering, supervision, compliance and planning)
- On-call roster: you’ll share the on-call roster with other Team Leaders. Outside business hours, you’ll give your team support and advice, help fill shifts and manage incidents.

You’ll report to the Area Manager. You’ll be responsible for the daily quality of care and for making sure participants with ABI and complex health needs get safe, skilled, person-centred support in their family home.

Key responsibilities include:

High Intensity Support Delivery & Oversight

- Delivering and overseeing high intensity daily personal activities in line with each participant’s support plan, health practitioner directions and the NDIS Practice Standards (HIDPA Module). Depending on participant needs, this may include:

- Complex bowel care
- Enteral feeding and management
- Severe dysphagia management
- Tracheostomy and ventilator management
- Urinary catheter management
- Subcutaneous injections
- Complex wound care
- Epilepsy and seizure support

Supporting participants with the cognitive, physical, communication and behavioural effects of ABI, including memory, fatigue, emotional regulation and changes in routine Maintaining compliance and training: making sure every worker is trained and assessed as competent against the High Intensity Support Skills Descriptors (HISSD) before delivering support, and keeping training registers audit-ready Monitoring participants for changes in health and escalating promptly to nursing staff, health practitioners and management

People Leadership

- Day-to-day supervision,



coaching and role modelling for your team of Lifestyle Support Workers
- Working collaboratively with nursing staff to make sure care is coordinated and consistent
- Running monthly formal supervisions and regular team meetings
- Setting clear expectations and managing performance when needed
- Managing your team’s roster so every shift is covered, in line with the SCHADS Award and Fair Work requirements
- Participating in the on-call roster and leading debriefs after critical incidents

Compliance & Collaboration

- Making sure shift notes, incident reports and documentation are completed on time and to a high standard
- Working with participants, families, support coordinators, GPs, nurses and allied health professionals across Toowoomba, including reviews of high intensity support plans
- Working with the family to plan weekly routines, appointments and activities, with participants at the centre

This is not a “rosters and paperwork” role. You’ll be in the home most of the week, leading by example and showing your team what excellent ABI and high intensity support looks like.

Our Values, and What They Look Like in This Role

- Transparency: You’re open, honest and accountable. You complete documentation accurately, raise concerns early and take responsibility for your team’s practice.
- Respect: You honour every voice and choice. Participants with ABI are supported to make decisions about their own lives, at their own pace.
- Inclusion: You believe in every person’s potential. You deliver consistent, compassionate care, and you treat every stakeholder with the same consideration.
- Courage: You challenge norms and advocate for meaningful change, whether that’s speaking up for a participant or lifting your team’s standards.
- Celebration: You find joy in the everyday. You recognise your team’s wins and celebrate participants’ progress, however small.

Who We’re Looking For

This role will suit someone who:

- Has experience as a disability support worker and is ready to step into, or continue in, a leadership role
- Understands ABI and how it can affect a person’s cognition, behaviour, mobility and independence
- Is calm, emotionally resilient and confident making sound judgements under pressure
- Is comfortable working respectfully and professionally within a family home, building positive relationships with family members
- Enjoys coaching others and building a capable, consistent team
- Values collaboration and openness, and brings curiosity and compassion to their work




- Communicates clearly and professionally with participants, families, nursing staff, health practitioners and colleagues
- Can advocate for participants while staying objective

Essential Requirements

- Certificate IV or Diploma in Community Services, Disability or Nursing
- Demonstrated people leadership experience
- Demonstrated experience delivering or overseeing high intensity or complex health-related supports for people with disability
- Completed training and assessed competency in relevant high intensity supports, or willingness to complete it before delivering support
- Working knowledge of the NDIS Practice Standards (including the HIDPA Module), the HISSD and the NDIS Workforce Capability Framework
- Working knowledge of NIISQ
- Current NDIS Worker Screening Clearance (Yellow Card)
- Current Blue Card (Working with Children Check)
- Current First Aid and CPR
- Current full Australian driver licence, with a registered and insured vehicle
- Ability to travel within Toowoomba and the surrounding area
- Willingness to take part in the on-call roster and ongoing refresher training and reassessment

Desirable

- Previous experience supporting people with Acquired Brain Injury and Clinical Care
- Medication administration training and experience
- Experience with rostering systems and team supervision
- Knowledge of local Toowoomba health, allied health and community services

If you don’t tick every box but believe you’d be a strong fit, we still encourage you to apply.

Why Work With Well Life Services?

At Well Life, we believe meaningful work starts with meaningful people. When you join our team, you’ll:

- Make a difference: you’ll lead complex, meaningful work that changes lives in the Toowoomba community
- Feel valued and recognised: you’ll be part of a collaborative, caring team culture
- Shape your career: you’ll have ongoing training, competency development and opportunities for growth
- Be cared for: you’ll have access to our Employee Assistance Program (EAP), wellness initiatives and a long service leave portal

You’ll also get:

- Full-time, reliable hours with a predictable weekly pattern
- Pay in line with the SCHADS Award, Level 3.1
- A leadership role where you stay connected to frontline work
- Support from an Area Manager and leadership team who understand frontline work

About You

We care about more than qualifications. We want to know:

- Who you are as a leader
- Why this work matters to you
- What you’ve learnt from supporting people with ABI or complex needs
- How you live out Transparency, Respect, Inclusion, Courage and Celebration in your work

How to Apply

Please submit:

- Your resume/CV
- A brief cover letter telling us:

- Why you’d like to lead a team at Well Life Services
- Your experience with high intensity supports and/or ABI
- Which of our values speaks to you most, and how you’ve shown it in practice

📌 Team Leader – Disability Support Worker (Toowoomba)
🏢 Well Life Services
📍 Toowoomba