Medical Receptionist - Full Time/Part-Time

****PLEASE READ FULL JOB DESCRIPTION BELOW****

***This ad is for a FULL TIME/Part-time onsite-position in-clinic in South Melbourne VIC 3205. Please DO NOT send in your resume if you are looking for remote work.****

***For all enquiries, please refer to the job description BELOW. We ask that you DO NOT call our clinic with enquiries relating to this position. ***

We are seeking efficient, enthusiastic and motivated people, who can work well within a tight-knit and friendly team. Our business is growing, so we would love to hear from you if you like to be kept busy, can think on your feet and would like to work in a happy, vibrant work place. We are looking to fill 2 positions at reception (one full time and one part time). The full time position is approx 25-38 hours per week. The part-time position is approx 28 hours per wk

We are a specialist dermatology clinic in South Melbourne and we aim to provide the highest level of care in our modern and 8 purpose built consulting/laser/cosmetic and surgical rooms for medical dermatology and cosmetic treatments. We are a team of dermatologists, medical practitioners, practice nurses and cosmetic nurses/dermal clinician.

If you have any experience inmedical reception work, medical customer service and/or medical administration, that would be wonderful. However, the most important thing to us is a willing, “can do”, proactive attitude! If you don't have any experience, we will be happy to train you, we just need a willing participant. If this is you, please apply! You must be able to multi-task, think on your feet and just be bright and capable with a happy disposition!

We are robust believers in a good work/life balance and hence we are as flexible as we can be with hours that suit you.





The positionis to work along side our other front desk reception staff/Office Manager and doctors/nurses and to be a role model for other employees in providing high level customer service, whilst maintaining key tasks relating to administration/reception work and the general day to day running of the clinic.

The role would include the following but would not be limited to :

Managing the order of the appointment book and ensure that appointments are correct, with correct practitioner and time allowed

Ensure confirmation of appointments are done in a timely manner and followed up

Taking incoming phone calls and making external calls as required

Ensure appointments are being billed correctly

Billing and Batching of Medicare claims on a daily basis

Rescheduling/cancelling appointments when required

Following up / recalls of missed appointments

Helping out with cleaning and general tidy up twice a day, after morning session and at end of day

Helping out with general cleaning and tidy of doctors rooms and waiting rooms upstairs and downstairs

Banking / Settlement at end of day

Overseeing all incoming and outgoing correspondence including electronic mail and patient results

Ordering administration supplies on line

Continually updating proformas and procedures to reflect the changing needs of the clinic

Managing flow of clinic mail including patient and doctor correspondence, bills, tax invoices etc.

Sending out of invoices and following up on debtors

Managing patients UVB schedules (under the guidance of the doctors)





Going through surgery billings / procedures with patients as required ensuring they have a sound understanding of their procedures and the cost of such

Calculating Medicare rebates and surgical billing rebates and fees in timely fashion and with accuracy

Able to trouble shoot IT / Software issues to the best of your ability, so having wide extensive training / knowledge in all areas of Microsoft Word, Excel and thorough knowledge of the Genie software would be advantageous

Medical typing/transcription as needs arise and when front desk is less busy

Helping to manage cosmetic stock including injectables and skin care; processing orders and sales of cosmetic stock (both in-clinic and online via online shop)

Helping with sterilising medical instruments as needs arise

To be successful in this role you need to be:

A permanent resident of Australia

Able to consistently deliver exceptional customer service;

Be able to prioritize workload safely and efficiently with a focus on our patients;

Enthusiastic, empathetic and positive

Able to cope under pressure and multi-task;

Able to demonstrate initiative at all times;

Organized and positive in your approach;

Professional in manner and presentation but also be compassionate and caring;

Giving close attention to detail and all times;

Punctual and reliable

Excellentin communication and interpersonal skills in order to work smoothly with the rest of our staff team and patients/patients' families.

there is a 6 month probation period

The successful applicant will be required to provide or apply for a Working with Children Check &Police; check (at your expense) prior to starting in the position

Only shortlisted applicants will be contacted.

Above all we would likeyou to be committed, willing to learn, be able to think on your feet and be interested in pursuing a long term rewarding career in our clinic.

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📌 Medical Receptionist - Full Time/Part-Time (Melbourne)
🏢 Hope Dermatology
📍 Melbourne