Job Description
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Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.
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Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.
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At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee perks including:
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Lifestyle
: Hybrid working model to support flexibility.
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Discounts & Perks
:Generous discounts on company products, and novated leasing available.
Personal Development
:Access to professional development programs.
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Health & Wellbeing
: Paid Parental Leave and Employee Assistance Program.
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Social
: Recognition programs and social events to celebrate our team's achievements
About The Role n
We have an exciting chance for an
Aftersales Account Manager
to join our dynamic, growing team based at our offices situated in the Southeast of Melbourne.
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In this newly created role you will be responsible for driving the growth of Milwaukee's Aftersales Service Solutions across warranty, repairs, spare parts, and product lifecycle services.
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Your focus will be to enhance customer experience, increase service adoption, and develop innovative solutions that strengthen customer loyalty while growing service-led revenue which will strengthen Milwaukee's position as a long-term service partner.
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Reporting to the Business Development Manager of Aftersales your day to day will include:
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Ensure all accounts adhere to service processes and compliance requirements and act as the primary Aftersales contact for strategic accounts and the JSS network.
About YOU n
Ideally you will have a proven background in a similar strategic Account Management role within a B2B environment. You are seeking a current and exciting challenge where you can make an impact and lead initiatives that will grow and shape the future of Milwaukee's Aftersales Service Solutions business.
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In addition, you will have the following attributes to be successful in this role:
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Knowledge of service operations processes, including quoting, approvals, logistics, and repair workflows
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📌 Aftersales Account Manager Melbourne
🏢 Milwaukee Tools ANZ
📍 Melbourne