We are seeking a reliable, customer-focused
Customer Service Officer
to join an established, industry-leading fasteners company based in
Prestons, NSW
.
In this role, you will serve as the primary contact for trade clients, builders, contractors, and industrial suppliers.
You will manage incoming inquiries, process orders for fasteners (nuts, bolts, screws, construction supplies), and ensure smooth end-to-end service delivery.
Key Responsibilities
Manage high-volume incoming phone, email, and trade counter inquiries from commercial and trade clients.
Order Processing:
Accurately enter and process sales orders, quotes, and product specifications into the ERP/inventory system.
Product Support:
Advise trade clients on fastener products, specifications, stock availability, and lead times.
Logistics Coordination:
Liaise with internal warehouse staff and dispatch drivers to ensure timely delivery and dispatch of orders.
Issue Resolution:
Handle customer feedback, order changes,



returns, and delivery updates promptly and professionally.
What We're Looking For
Experience within hardware, fasteners, construction supplies, manufacturing, or logistics.
B
asic knowledge of trade hardware (nuts, bolts, fixings, screws) or a fast ability to learn product lines.
Clear, professional verbal and written communication with a confident phone manner.
Experience with ERP/CRM inventory systems and basic Microsoft Office Suite (Excel, Outlook).
Solid organization skills, high attention to detail, and the ability to thrive in a high-volume setting.
What We Offer
Competitive Package: $75,000 base salary + superannuation.
Job Security: Full-time, permanent position with a secure industry vendor.
Based in Prestons
MUST be a permanent resident to be considered
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📌 Customer Service Officer Fasteners Sydney
🏢 Sirius People
📍 Sydney