02 Oct
|
Concentrix
|
Australia
02 Oct
Concentrix
Australia
Job Description
Concentrix in Melbourne is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect to deliver Level 1 and 2 support for contact center platforms. You will configure IVR, routing, monitor system performance, and manage incidents to ensure uptime and excellent customer outcomes.
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On-call rotation may apply; Australian citizenship is required. You will collaborate with network and software teams to continuously improve processes and overall customer
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📌 Ccaas Support Engineer: Genesys Cloud & Amazon Connect Melbourne (Australia)
🏢 Concentrix
📍 Australia