Job Description
Job Description:
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We are seeking a detail-oriented and service-driven
Customer Support Specialist
to assist clients within the
travel industry
. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused workplace.
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In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key Responsibilities:
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Respond to customer inquiries via phone and email
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Assist clients with travel questions, reservations, and general support
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Provide accurate information about destinations, policies, and procedures
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Deliver professional, friendly, and consistent customer service
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Follow company standards and operational guidelines
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Maintain explicit documentation of customer interactions
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Qualifications:
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Strong communication and customer service skills
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Previous customer service experience preferred but not required
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Ability to work independently and manage time effectively
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Comfortable using computers, email, and online tools
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Detail-oriented with a solution-focused mindset
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Interest in the travel industry is a plus
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What We Offer:
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Flexible scheduling (part time or full time)
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Training and ongoing support
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Growth opportunities within the travel industry
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Team-oriented and supportive team environment
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📌 Customer Support Specialist/travel Flexible Schedule Melbourne
🏢 Hjbtravels
📍 Melbourne