Optus is seeking a Remediation Team Leader to head a team tackling high-risk customer issues within our customer division. You will guide decision-making with solid remediation expertise, balancing risk, regulatory exposure and stakeholder alignment to protect customer outcomes and Optus' reputation.
This 12-month fixed-term role leads specialists handling executive complaints, privacy incidents, and escalated cases, ensuring timely, compliant remediation and governance across the function.
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📌 Remediation Team Lead — High-Risk Customer Resolutions (Ryde)
🏢 Optus
📍 Ryde