Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.
This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacentto Melbourne Airport. Featuring276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar,PARKROYAL Melbourne Airportis the perfect landing place.
ABOUT THE ROLE
PARKROYAL Melbourne Airport are currentlylooking for an experienced, energetic,and supportiveNight Manager to join ourfriendly Front Office team on a full-time basis.
The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure. This role will suit someone with experience and extreme passion for hotels & hospitality,who loves when every day is different from the next!
Reporting to the Front Office Manager, this rewarding role will see you:
Ensure a high level of guest satisfaction
Develop our team members to provide excellent, personalised guest service
Provide support and guidance to all departments in the absence of departmental managers
Respond to emergencies within the hotel,
including acting as the Chief Fire Warden and First Aid Officer
Work overnight shifts, including availability on weekends
Manage Hotel operations within a fast-paced and varied airport environment
WHAT WE ARE LOOKING FOR
We are looking for someone who has:
Experience in a 3+ Hotel Supervisor position
Thorough understanding of Hotel operations
Demonstrated confidence in conflict resolution
Excellent written and verbal communication skills - the ability to communicate effectively with all guests & associates
A positive, team orientated approach with a passion for providing gracious and dependable hospitality
Approachable persona with the ability to successfully encourage and coach team members
What we can offer you:
Complimentary dry-cleaning
Complimentary duty meal per shift
Complimentary Staff Parking
Access to our on-site pool and gym & sauna
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel’s restaurants, bars and café
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.
Pan Pacific Hotels Group is an equal opportunity employer offering above award wages, dry cleaning, free duty meals, access to our onsite gym & pool along with many other great local advantages!
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📌 Night Manager -Full Time (Melbourne)
🏢 PARKROYAL Hotels & Resorts
📍 Melbourne
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