Are you a customer-focused Key Accounts Manager with experience in fire protection, building services or a similar industry?

We’re looking for someone to take ownership of a portfolio of key clients across our fire protection maintenance and compliance services .

We’re Hiring: Key Accounts Manager – Fire Protection Services

What you’ll do

- Build and maintain solid relationships with key clients.
- Be the main point of contact for service queries, issues and escalations.
- Work with technicians, service coordinators and project teams to ensure great service delivery.
- Monitor contracts, KPIs and SLAs.
- Conduct client meetings and site visits.
- Manage outstanding works, defects and rectifications.
- Identify opportunities to grow existing client relationships and services.
- Support new contract pricing, mobilisation and handover.
- Ensure services align with relevant standards, including AS 1851 .

What we’re looking for

- Experience in account management,



client relationships or service coordination .
- Fire protection or building services experience is highly desirable.
- Good understanding of fire systems — wet/dry, detection, passive fire, EWIS etc.
- Strong communication, organisation and commercial skills.
- Customer-focused with excellent attention to detail.
- Uptick and Microsoft Office experience is desirable.
- Current Driver’s Licence.

Why Force Fire?

Competitive salary + car allowance

Supportive team and great culture

Training and career development

Growing business with exciting opportunities

A strong focus on safety, reliability and long-term client relationships

Ready to take the next step? Join the Force Fire team and help us deliver exceptional service to our clients.

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📌 Key Accounts Manager – Fire Protection Services (Parramatta)
🏢 Force Fire Services P/L
📍 Parramatta